I’ve been in an accident — what now?
Start by reporting your claim to your insurance carrier. They need to know:
- When and where the accident occurred
- How the accident happened
- The kind of vehicle or vehicles involved (including the year, make, and model)
- A description of the damage on each vehicle
- The names and contact information of people involved in the accident
- The extent of any injuries to people involved in the accident
- The names and contact information of anyone who witnessed the accident
- The name of the law enforcement agency that responded and the police report number (if police were contacted). We recommend calling in a police report once you are in a safe location within that municipality.
I have damage to my business — what now?
Call your insurance carrier and let them know:
- When the incident occurred
- A general description of what happened
- The location of the damaged property and what was damaged
- The condition of the business
- If temporary repairs are needed
- If the fire or police department was contacted, which department responded and a report number
- Your contact information and the best time to reach you
Do I need to protect my property from further damage?
Yes, once it is safe to do so, it is your responsibility to protect your property from further damage.
- Arrange for reasonable temporary repairs such as boarding up broken windows, covering the roof, and removing debris.
- Keep a list of any temporary repairs you make to document the damage, and save your receipts.
- If possible, place damaged items in a secure area where they can be inspected. If you are unsure about an item, include it with the damaged property.
- If you have fire or smoke damage, do not try to clean the damaged items. Sometimes cleaning things without the proper equipment can cause more damage.